Frequently Asked Questions

We’re excited to be your pharmacy of choice and look forward to meet your needs. Our goal is to make ordering as easy as possible. Therefore, multiple options, such as online ordering, using an app, or calling into the pharmacy, are available to place an order with GEM Edwards Pharmacy. Please visit How to Order for more information.

Our pharmacists are available Monday through Friday 8:30am to 5:00pm, Eastern, and Saturday from 8:30am to 9:30am, Eastern. Feel free to email help@gemedwardspharmacy.com at any time, and we’ll respond when we’re back in the office!

We include free standard shipping with every order. We also expedite orders upon request. View our shipping policy for more details.

Please note that we do not currently ship insurance-covered items to California. Shipping to California is coming soon!

Proper shipping of refrigerated medications is crucial to maintain their efficacy and safety, ensuring they remain effective and safe for use upon arrival. We ship any medications that require refrigeration in a KODIAKOOLER®, an industry-trusted high-quality fiber-insulated shipping container that maintains the integrity of temperature-sensitive medications during transit.

If you are enrolled to receive our text messages, you will automatically receive a text message with your tracking number. We do not currently send automated tracking emails, but you can contact customer service with all tracking-related questions at at 1.866.552.5522.

As part of our commitment to excellence, we adhere to the rigorous standards mandated by our accreditations. Our paramount goal is to deliver exceptional medications, diabetes devices, and customer service with each order. To maintain these standards, we meticulously review an extensive checklist to ensure the provision of top-tier service. Read more about our accreditations here.

GEM Edwards Pharmacy has thousands of different medications, dosages, forms, and flavors. Please contact us directly if you do not see a medication you are looking for, or you can call 1.866.552.5522 during business hours for assistance.

GEM Edwards Pharmacy does not currently offer any disposal services for unused or expired medications. We recommend following the established FDA guidelines for safe disposal, which helps to prevent misuse or harm to others and also to protect the environment. Generally the best way to dispose of most unused or expired medicines (both prescription and over the counter) is to drop off the medicine at a drug take-back site, location, or program immediately. Please note that needles and syringes typically require different disposal. Visit the FDA website for further instructions.