Return Policy

At GEM Edwards Pharmacy. we prioritize your health and satisfaction. Due to the nature of the products we ship and state and federal regulations, we have specific return guidelines to ensure the safety and well-being of all customers. Please review our return policy carefully:

Prescription Medications

Non-returnable: Prescription medications cannot be returned for any reason once they have been shipped, as they are personalized for individual prescriptions.
Incorrect Dispensing: If there was an error with your order (e.g., wrong medication or dosage), please contact us immediately within 10 days of receiving your order, and we will work to resolve the issue.

Medical Devices

Non-returnable: Prescription devices cannot be returned for any reason once they have been shipped, as they are personalized for individual prescriptions.
Incorrect Dispensing: If there was an error with your order (e.g., wrong device), please contact us immediately within 10 days of receiving your order, and we will work to resolve the issue. A return may be authorized in cases of dispensing errors
Defective Devices: If a medical device is defective, please reach out directly to the product manufacturer for resolution.

Refunds & Exchanges

Refunds: If your return is accepted due to a dispensing error, we will issue a refund to the original payment method.
Exchanges: Exchanges are only possible for incorrect items and must be requested within 10 days of receipt. In the case of a defective item, please reach out directly to product manufacturer for resolution.

Proof of Purchase – A valid order confirmation or proof of purchase will be required for all returns and exchanges.

If you have any questions or need assistance with a return, please contact us at (866)-552-5522 or email help@gemedwardspharmacy.com. We are here to help!

Thank you for trusting GEM Edwards Pharmacy with your healthcare needs. Your health and safety are our top priority.